Tramada and Zeno go live with NDC direct booking through the Qantas Distribution Platform

/Tramada and Zeno go live with NDC direct booking through the Qantas Distribution Platform

Tramada and Zeno go live with NDC direct booking through the Qantas Distribution Platform

SYDNEY – 18 October 2019 – Tramada Systems and Serko Limited (NZX & ASX:SKO) announced today that the tramada® post-booking platform and  Zeno are now live with end-to-end NDC booking capability through the Qantas Distribution Platform (QDP), following a successful pilot with launch partner CT Connections.

From today, Serko’s Travel Management Company partners have the option to access Qantas airfares in Zeno through either their existing GDS connections or through the direct QDP connection. Zeno’s flexible content engine enables travel bookings that source flights and hotels through both direct connection and traditional global distribution system (GDS) models.

Announcing the successful go-live, Darrin Grafton, CEO of Serko, said, “The introduction of this capability with Qantas is another milestone in Zeno’s NDC roadmap to provide richer content and personalized offers that positions Zeno as the fastest and easiest way to book corporate travel, giving our TMC partners maximum choice and capability to ensure their offerings remain highly competitive.”

CT Connections worked closely with the Zeno NDC team to develop the capability to offer direct content from the QDP, delivering their corporate customers greater choice and personalization. Ryan Potts, Head of Customer Experience, CT Connections, commented, “With our core technology mantra of innovation by integration, our team have worked tirelessly over the last 12 months with our partners to be able to hit this milestone of the first live Qantas NDC booking via the Zeno platform.”

Zeno’s capability includes end-to-end Qantas booking through the QDP and extends to integration with leading Australasian mid-office system tramada.

Tramada’s Country Manager for Australia and New Zealand, Susan Enners, added, “Zeno’s direct connection to QDP and integration with tramada will bring NDC bookings to life for the majority of Australian and New Zealand TMCs.

“When Zeno is combined with tramada‘s multi-source post-booking platform, forward-thinking agencies like CT Connections are able to streamline the end-to-end travel management process. Tramada has developed a way to harmonize NDC and non-NDC bookings into itineraries, invoices, reporting, and other value-added processes such as enhanced credit card data and duty of care, to enable travel agents a single, consistent workflow – at no additional cost,” Enners said.

The expansion of content and ancillary offerings through NDC offers new revenue stream opportunities through Zeno. Serko has committed to the support of NDC via both direct connection and GDS, and has announced NDC partnerships with Qantas, Air Canada, Southwest Airlines and ATPCO’s NDC Exchange in the past 12 months.

About Tramada Systems

tramada® is an advanced post-bookings management system that streamlines travel operations, data management, document production, and travel accounting. tramada is GDS agnostic, NDC capable, and integrates with over 50 products, including online booking tools, mobile solutions, and expense systems. The modular design makes it easy to add the latest applications while automated service fees, markup tools, and commission management features increase revenue and drive down costs. Tramada Systems enables TMCs to efficiently manage post-booking processes such as service fees, itineraries, invoicing, reporting, duty of care, and more for both NDC and (traditional) GDS bookings. Tramada Systems has long been the leading provider at its home in the Australasia region and is quickly gaining recognition and adoption in North America. Learn more at

About Serko

Serko is a leading travel and expense technology solution, used by over 6,000 corporate entities and Travel Management Companies who combined book more than A$6bn of travel a year through Serko’s platforms. Zeno is Serko’s next-generation travel management application, using intelligent technology, predictive workflows and a global travel marketplace to transform business travel across the entire journey. Listed on the New Zealand Stock Exchange and the Australian Stock Exchange (NZX:SKO),  Serko employs more than 200 people worldwide, with its HQ in New Zealand, and offices across Australia, China, and the U.S. Visit for more information


2019-10-19T06:26:57+00:00October 19th, 2019|In the News, NDC, New Distribution Capability, Partnerships, Press Release|