Tramada & AirHelp offer new flight compensation service

/Tramada & AirHelp offer new flight compensation service

Tramada & AirHelp offer new flight compensation service

Missed flight

Tramada & AirHelp offer new flight compensation service

Automatically claim compensation fees for EU flight delays, cancellations and missed connections

Sydney, Australia – 21 February 2019 – Tramada Systems and AirHelp, the largest global flight compensation claim handling company, now offer tramada®-enabled travel agencies a value-adding service for all air travelers who experience delays, cancellations, missed connections or denied boarding when traveling within or departing European Union (EU) countries on any carrier or arriving in the EU with a EU-based carrier.

Travelers can be compensated up to 600 Euros ($US680) for inconvenience that airlines could have prevented.

Compensation claims apply to all flights subject to a little-known ruling under EU air passenger rights law EC261/2004. This ruling protects travelers of any nationality and regardless of country of residence when they have been denied boarding or their flight has been cancelled or delayed causing the traveler to be delayed by more than three hours at their final destination. Claims can be made for disruptions that have occurred up to three years ago.

New level of customer care  and income

This new service provides travel agents with a new level of customer care, gives travelers peace of mind, and when the traveler’s claim is successfully processed, the travel agent receives a percentage of the service fee AirHelp charges receives – providing the travel agency with a valuable new revenue stream.

“AirHelp is a fabulous value-add for our travelers,” said Karsten Horne, CEO of Melbourne-based TMC Reho Travel. “In the past, if a traveler’s flight was cancelled or delayed, generally no compensation was available to them, or if there was, it was a long-winded battle to get it. Now with the AirHelp-tramada integration, an email is sent to the traveler advising that compensation may be due, and all they need to do is accept that AirHelp will chase on their behalf,” he said.

“Just last week we received a call from a very happy traveler whose flight was cancelled during the World Cup in Russia. At the time we arranged a new flight and he was satisfied. Until now he had totally forgotten about it, so it came as a big surprise when he received a compensation payment of $US648,” said Horne.

Alan Wolf, Managing Director of corporate travel specialists Bay Travel Group, agrees. “We have recently implemented AirHelp and I’m pleased to say that our first claims are already going through the process successfully,” Wolf said.

“The tramada integration is essential to streamline the process and our travelers are delighted to receive unexpected funds.”

7 million claims since 2013

AirHelp has helped more than seven million passengers to process travel claims since 2013. Its claim process applies to both new and historical bookings, has a fast turnaround, and results in a high conversion rate of claims to successful refunds.

Henrik Zillmer, CEO of AirHelp, estimates that more than 10 million air passengers worldwide experienced flight disruptions that were within airline control, and therefore eligible for compensation, in 2018.

“While travel consultants cannot prevent flight disruption, what matters is how they handle customer service when it happens,” Zillmer said. “AirHelp is excited to partner with Tramada to assist consultant to surprise and delight their travelers with a hassle-free, value-add service, while at the same time earning commission.”

Susan Enners, Country Manager, Australia and New Zealand of Tramada Systems, said, “AirHelp is yet another key partner we’ve identified that will benefit our corporate and leisure travel agents alike, around the world.  The AirHelp integration is a genuine win/win for our clients, who can provide their passengers with peace of mind knowing if they are entitled to compensation under EU air passenger rights law, they will automatically receive it for the inconvenience caused.

“We absolutely love having tools available for our clients to continue to demonstrate exemplary service and value to their own customers. This integration with AirHelp is a perfect example of that,” Enners said.


The new integration involves a secure extract sent regularly in a PCI DSS and GDPR-compliant manner from tramada to AirHelp for recently completed air travel segments. AirHelp matches this data with its own information about route delays and cancellations and, if a traveler’s flight warrants a compensation claim under EC261, the organization contacts the travel agency to help notify the passenger and commence claim proceedings. As well as EC261 protection, AirHelp can also assist travel agents’ travelers who are covered by the Global Montreal Convention which provides reimbursements for unavoidable costs they incur, such as hotel and car costs, from disruptions that were within airline control.


AirHelp is the world’s leading flight delays compensation company, helping passengers apply for compensation following a delayed or cancelled flight, or when denied boarding. Since launching in 2013, AirHelp has helped more than seven million people process airline compensation claims. AirHelp has offices across the world, is available in 30 countries, offers support in 16 languages, and employs more than 550 employees globally. For more information please visit

Photo courtesy of AirHelp