Introducing operational change, particularly new technology, requires a proactive approach to allay emotional resistance whilst making the most of the opportunity to optimize end-to-end processes and automate non-value-added tasks. Business process reengineering (BPR) is the analysis and redesign of workflows that does exactly this and plays an important role in the implementation of new technology.
Over the last several years technology in the field of change management has led to rapid advancements in collaborative project management, eLearning and online guidance that help organizations reap rewards of BPR associated with introducing new technology with minimum pain and maximum gain. Tramada Systems has undertaken extensive market research to discover best practice in these areas which we are integrating into our learning program and core technology.
Cloud based tools to help reengineer your business
New cloud based collaborative project management tool affording transparency, clear communication and accountability between Tramada implementation team and the client will better manage the BPR process.
Interactive eLearning will be available in short, intuitive, mobile-friendly and web-based modules that supports learning anywhere, anytime. Learners can access eLearning in down time, own time or revisit modules when required. This gives control to the learner and improves productivity across the business.
Exciting new technology embedded within the product itself that when required offers simple, hand holding of steps or processes on the system. This is extremely effective in assisting new learners or helping agents when undertaking infrequent processes.
Tramada’s goal is to ensure travel agencies achieve the best results and have agents using the product confidently and effectively as quickly as possible.